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Communications

Inbox

All inbound and outbound messages across every channel.

5

Unresponded

53m

Avg response

9

Total inbound

2

PM unresponded

By channel

Tap a channel to filter the list. Production wiring (G-10) lands Gmail, Microsoft 365, Twilio SMS/voice, and portal enquiry webhooks into this same inbox.

FR-2.4.22 — All enquiry channels route here with OAIC consent metadata on each thread. Portal enquiries are untrusted inbound per FR-2.4.30c until screened. After-hours AI reply drafts stay in AI Drafts until an agent approves (FR-2.4.30).